In order for users to be notified of new work-items that have been assigned to them you will need to ensure that they have their notification settings enabled. To do this you can follow the following procedure.
- Navigate to the user options screen.
- System Administration -> Common -> Users
- Highlight the user and click Options.
- Enter the users E-mail address
- If this is for other users you can access the form via System Administration -> Common -> Users -> Select the correct user -> Click options on the toolbar
- Select the notifications tab
- Check the “Send notifications in email” checkbox and Apply. By default this is disabled.